LogiFlow Sp. z o.o. — a logistics company handling 400+ orders per day — was struggling with a chaotic, fully manual order fulfilment process. Orders arrived by phone and email, credit checks took 2 days, warehouse picking had an 8% error rate, and invoices were issued manually after 48 hours. I conducted a full BPMN process analysis and implemented 9 automations.

Methodology and project timeline

1. 1

   Phase 1 – AS-IS mapping (2 wks): 12 interviews with employees (sales, warehouse, logistics, finance), process observation and current-state mapping in BPMN 2.0 using Visio Professional, identifying 5 critical bottlenecks.

2. 2

   Phase 2 – Analysis & prioritisation (1 wk): Time-cost analysis of each step, ROI-difficulty prioritisation matrix, workshops with management.

3. 3

   Phase 3 – TO-BE design (1 wk): Optimised process diagram with 9 automations — B2B portal, auto credit check via BIK API (3 sec), WMS auto-allocation, AI Route Planner, mobile e-POD, auto-invoicing.

4. 4

   Phase 4 – Iterative implementation (3 sprints × 2 wks): Automations rolled out in ROI order, parallel testing (new vs old process), employee training.

5. 5

   Phase 5 – Monitoring & report: Analytics dashboard with KPIs, 30-day results review.

Screenshots